Refund policy

Returns Policy

 

Because our items are handmade and personalised, we’re unable to accept returns or exchanges for change of mind. 

We offer a refund or replacement for items that arrive damaged or faulty.

 

Please read the details below carefully before placing your order.

Custom & Personalised Items

 

All items are made to order, often personalised with a letter, colour choice, or custom design.

For this reason:

  • ❌ We do not accept returns or exchanges on custom or personalised items
  • ❌ We cannot offer refunds for incorrect choices made at checkout

This does not affect your rights if an item is faulty or defective.

Please double-check all details before ordering.

Faulty or Damaged Items

If your item arrives damaged or faulty, we’re so sorry — this is not the experience we want for you.

What to do:

  • Contact us within 48 hours of delivery
  • Provide:
    • Your order number
    • Clear photos of the issue and packaging

We’ll assess the issue and offer:

  • A replacement, or
  • A refund, where appropriate

Lost or Delayed Orders

Delivery times are estimates, and once an order has been dispatched, delays caused by postal services are outside of our control.

 

 -   If your order appears lost, please contact us and we’ll do our best to help resolve the issue

 

Contact Us

If you have any questions before placing an order, please get in touch — we’re always happy to help.